Terms & Conditions

1. Agreement to Terms

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our website or services. These Terms constitute a legally binding agreement between you and Synthara.

2. Definitions

For the purposes of these Terms:

• • "Services" refers to computer vision development, AI strategy workshops, data labelling and annotation services, and related offerings provided by Synthara
• • "User," "You," or "Your" refers to the individual or organization accessing our website or engaging our services
• • "We," "Us," or "Our" refers to Synthara
• • "Agreement" refers to these Terms and Conditions and any service-specific agreements

3. Eligibility and Capacity

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services. By using our services, you represent and warrant that you meet these requirements. If you are entering into this Agreement on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

4. Service Description

Synthara provides professional AI development services including:

• • Computer vision system development and deployment
• • AI strategy planning and feasibility workshops
• • Data labelling and annotation services
• • Related consulting and advisory services

Service details, scope, deliverables, and timelines will be specified in separate service agreements or statements of work for each engagement.

5. User Obligations

When using our services, you agree to:

• • Provide accurate and complete information when requesting services
• • Cooperate in good faith during service delivery
• • Provide timely access to data, systems, and personnel as needed
• • Comply with all applicable laws and regulations
• • Maintain appropriate data rights and permissions for materials provided to us
• • Not use our services for any unlawful or harmful purposes

6. Intellectual Property Rights

Unless otherwise specified in a service agreement:

• • You retain ownership of data and materials you provide to us
• • Deliverables developed specifically for your project become your property upon full payment
• • We retain ownership of our methodologies, tools, and general knowledge
• • Our website content, branding, and materials remain our property

7. Payment Terms

Payment terms will be specified in service agreements. Generally, payments are due within 30 days of invoice date. Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. All fees are quoted in Malaysian Ringgit (RM) unless otherwise specified. We reserve the right to suspend services if payments become significantly overdue.

8. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation continues for three years after project completion. We will sign separate non-disclosure agreements when requested. Confidential information does not include information that is publicly available, independently developed, or rightfully obtained from third parties.

9. Disclaimers

Our services are provided on an "as is" basis. While we strive for high-quality results, we make no warranties regarding:

• • Specific business outcomes or financial results
• • Performance of AI systems in all possible scenarios
• • Compatibility with future technology changes
• • Uninterrupted or error-free operation

AI systems are probabilistic by nature and may produce unexpected results in edge cases. We provide validation reports showing performance on test data but cannot guarantee behavior in all real-world situations.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, our total liability arising from any engagement shall not exceed the fees paid for that specific service. We are not liable for indirect, consequential, special, or punitive damages including loss of profits, data, or business opportunities. This limitation applies regardless of the legal theory and whether we were advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless Synthara from claims arising from your use of our services, violation of these Terms, or infringement of any third-party rights. This includes reasonable legal fees and costs. We will notify you of any such claims and cooperate in defense where appropriate.

12. Term and Termination

These Terms remain in effect while you use our website or services. Either party may terminate an ongoing service engagement as specified in the service agreement. Upon termination, you must pay for services rendered through the termination date. Provisions regarding confidentiality, intellectual property, and liability survive termination.

13. Dispute Resolution

We encourage informal resolution of disputes through direct communication. If informal resolution fails, disputes shall be resolved through arbitration in Kuala Lumpur under the rules of the Asian International Arbitration Centre. The arbitration shall be conducted in English. Each party bears its own costs unless the arbitrator determines otherwise.

14. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes not subject to arbitration shall be brought in the courts of Kuala Lumpur, Malaysia, and you consent to the jurisdiction of such courts.

15. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated through our website or by email. Continued use of our services after changes take effect constitutes acceptance of the modified Terms. For ongoing service engagements, changes will not affect terms already agreed upon in service contracts.

16. General Provisions

These Terms and any service agreements constitute the entire agreement between you and Synthara regarding our services. Additional provisions:

• • Severability: If any provision is found unenforceable, remaining provisions continue in effect
• • Waiver: Failure to enforce any right does not constitute a waiver of that right
• • Assignment: You may not assign these Terms without our written consent
• • Force Majeure: Neither party is liable for delays caused by circumstances beyond reasonable control

17. Contact Information

For questions about these Terms or our services, contact us: